Can I ask for my account data to be corrected?

Yes. Send the correction request through live chat, WhatsApp, or support@guru138.vip. We will confirm your account ownership first, then update the record or explain why a stored item cannot be changed.

Reference

Your Privacy Policy at guru138

guru138 separates account identity, wallet activity, and device records so you know what we collect before you open an account.

Account data explainedDANA and OVO contextGoPay and QRIS recordsPrivacy contact paths

Browse Lobby Read FAQ

How We Protect Your Account Data

guru138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear collection rules help you decide what to share before completing the account step. We collect account details you enter, wallet references from DANA, OVO, GoPay and QRIS, device signals, cookies, and support messages connected to your profile. We use that data to keep logins working,

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verify wallet activity, answer privacy requests, and meet lawful requests where they apply. We do not sell your personal data. Access and eligibility depend on local law and are available only where local law permits, so we may need to restrict or remove account access if
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a legal requirement applies. When you ask us to correct or delete data, we check account ownership first through your registered contact channel, then record the action for audit purposes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach Us About Privacy Requests

A privacy request should not feel hidden behind a long form. We keep support paths open for account access questions, correction requests, cookie questions, and wallet-record checks. Use the channel that matches the detail you need: live chat for a quick check, WhatsApp for identity confirmation, or email when you want a written trail. We will ask for enough account proof to protect your data before we make any change.

Team online

Live chat

Ask us in live chat during 09:00–23:00 WIB when a privacy setting, login record, or cookie choice is unclear. We check the account holder name before discussing any stored data.

WhatsApp support

Send a WhatsApp message with your username and the last four digits of the phone number on the account. We use that match to confirm the request before changing privacy contact details.

Email trail

Email [email protected] if you need a written trail for access, correction, or deletion requests. Include the device you use, such as Android Chrome or iPhone Safari, so we can trace session records.

DATA CARE

What Happens To Your Data

Privacy control starts with knowing which record is used for which task. Account data supports login and profile recovery, wallet data supports transaction checks, and device data helps us spot unusual access.

Account profile data

Your registration step creates a username, encrypted password record, phone number, and wallet contact details. We use those fields to keep account access consistent, not to publish your identity in the lobby.

Wallet record use

DANA, OVO, GoPay, and QRIS receipts stay tied to transaction references, amounts, timestamps, and account name checks. This helps us resolve wallet disputes without exposing your wider payment app history.

Cookie behaviour

Cookies remember your session, language choice, and security state on mobile browser and computer browser. You can clear cookies in your browser settings, but you may need to log in again afterward.

Device signals

We record IP address, device type, and failed login attempts to spot account takeovers. City-level signals may appear in logs, but we do not need precise GPS for standard account access.

Storage window

Privacy records are kept only as long as needed for account operation, payment checks, dispute handling, and lawful requests. When a record is no longer needed, we remove or anonymise it.

Request handling

Only trained support staff handle privacy requests, and each action is logged with time, channel, and account reference. If a change affects your login, we confirm it through your registered contact.

Privacy Questions You Can Check

These answers focus on the privacy choices you can make after you create an account. They cover what we collect, why payment records matter, how cookies work, and how to ask for a correction or deletion. If your question involves wallet history for DANA, OVO, GoPay, or QRIS, include the transaction time so our support team can locate the right record faster.

We collect the account details you provide, login records, device signals, cookie data, wallet references, and support messages. We use them for access, payment checks, account recovery, security checks, and privacy request handling.

Wallet records help us match deposits, confirm account names, trace transaction references, and answer disputes. We store only the details needed for account handling, not your full activity inside those payment apps.

Yes. Send the correction request through live chat, WhatsApp, or [email protected]. We will confirm your account ownership first, then update the record or explain why a stored item cannot be changed.

Cookies keep your session active, remember language choices, and help us detect unusual access. If you clear cookies in Android Chrome, iPhone Safari, or another browser, you may need to log in again.

Retention depends on the record type. Account, wallet, security, and support records are kept while needed for account operation, dispute checks, lawful requests, or audit records, then removed or anonymised where possible.

You can ask us to delete data through support. Some records may need to stay for payment checks, dispute handling, or lawful requests, but we will explain what can be removed from your profile.

Privacy requests are handled by support staff assigned to account security and data updates. We log the channel, time, and account reference so each change can be traced if you ask later.

Your Privacy Policy at guru138

Reach Us About Privacy Requests

Live chat

WhatsApp support

Email trail

What Happens To Your Data

Account profile data

Wallet record use

Cookie behaviour

Device signals

Storage window

Request handling

Privacy Questions You Can Check

01 What personal data does guru138 collect?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask for my account data to be corrected?

04 How do cookies affect my login?

05 How long do you keep privacy records?

06 Can I delete my account data?

07 Who can read my privacy request?

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